Terms & Conditions

Last updated: 9 July 2026

1. About Us

coucou. ("we", "us", "our") operates the website at coucou.co.uk. These terms govern your use of our website and any services we offer. By accessing or using our website you agree to be bound by these terms. If you do not agree, please do not use the site.

2. Definitions

• "Services" means the goods, services, or information described on our website.
• "Consumer" means an individual acting for purposes outside their trade, business, craft or profession.
• "Business Customer" means any person acting for purposes related to their trade, business, craft or profession.

3. Services

We provide the services described on our website. Descriptions are as accurate as possible but do not constitute a contractual guarantee. We reserve the right to modify, suspend or discontinue any service at any time with reasonable notice.

4. Orders, Pricing & Payment

• All prices are quoted in GBP and include VAT where applicable. VAT will be shown separately where required.
• An order is not accepted until we send you written confirmation (by email or on-screen). Until that point, we may decline any order.
• Payment is due at the time stated in our confirmation. We accept the payment methods shown at checkout.
• If you believe you have been charged incorrectly, contact us within 14 days and we will investigate.

5. Consumer Cancellation Rights

If you are a consumer purchasing services at a distance (online), you have the right to cancel within 14 days of entering into the contract, without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To exercise this right, contact us at data@coucou.co.uk with a clear statement of your decision. We will reimburse you within 14 days of receiving your cancellation notice. If you requested that services begin during the cancellation period, you may be required to pay for the services provided up to the point of cancellation.

The right to cancel does not apply to bespoke or personalised goods, sealed goods that are not suitable for return for hygiene reasons once opened, or services fully performed with your prior consent.

6. Delivery

Where applicable, estimated delivery or completion times are provided as a guide. We will make every reasonable effort to meet stated timescales. Under the Consumer Rights Act 2015, goods must be delivered within 30 days unless a different period is agreed.

7. Complaints & Returns

If you are unhappy with a service or product, contact us at data@coucou.co.uk and we will do our best to resolve the issue. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. Services must be performed with reasonable care and skill. If these standards are not met, you may be entitled to a repair, replacement, price reduction, or refund.

8. Intellectual Property

All content on this website — including text, images, logos, design, and code — is owned by or licensed to coucou. and is protected by UK copyright, trade mark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our prior written permission.

9. User Conduct

You agree not to use this website for any purpose that is unlawful or prohibited by these terms, including but not limited to: transmitting harmful code, attempting to gain unauthorised access to our systems, or using the site to harass, defame, or infringe the rights of others.

10. Limitation of Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under English law.

Subject to the above, to the fullest extent permitted by law: (a) we shall not be liable for any indirect, incidental, special, or consequential losses; and (b) our total liability to you shall not exceed the amount you paid us in the 12 months preceding the claim.

If you are a consumer, these limitations do not affect your statutory rights under the Consumer Rights Act 2015.

11. Third-Party Links

Our website may contain links to third-party sites. We have no control over and accept no responsibility for their content, privacy policies, or practices.

12. Changes to These Terms

We may update these terms from time to time. The latest version will always be available on this page with the "last updated" date shown above. Material changes will be communicated where reasonably practicable.

13. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14. Governing Law & Jurisdiction

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer habitually resident in Scotland or Northern Ireland, you may also bring proceedings there.

15. Contact

Questions about these terms? Email us at data@coucou.co.uk.